Refund policy

Refund Policy

At BL3SSD, every piece is created to be worn with purpose — a reminder to move through your day feeling confident, grateful and blessed.

We carefully check and pack each order before it leaves us, and we want you to feel clear and supported when shopping with us. Please read our Returns & Refunds Policy carefully before placing your order.

Change of Mind Returns

BL3SSD does not offer returns, refunds or exchanges for change of mind.

This includes where you:

  • Change your mind after placing an order

  • Order the wrong size

  • Choose the wrong colour or style

  • Decide the item does not suit you

  • Find the item cheaper elsewhere

  • No longer want or need the item

Please choose carefully before completing your purchase.

Size Exchanges

At this stage, BL3SSD does not offer size exchanges for change of mind or incorrect size selection.

We recommend checking the product description, sizing information and any measurements provided before placing your order.

If you are unsure about sizing before purchasing, please contact us at info@bl3ssd.com.au and we will do our best to help.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or you receive the wrong item, please contact us as soon as possible at:

info@bl3ssd.com.au

Where possible, please contact us within 14 days of receiving your order so we can assess and resolve the issue promptly.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item, packaging, and any fault, damage or incorrect item received

Please do not continue to wear, wash or use the item after noticing a fault, as this may affect our ability to assess the issue.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law. If an item has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, we may choose to repair, replace or refund the item, depending on the circumstances.

We reserve the right to assess the item before providing a remedy.

Items Not Considered Faulty

An item will not usually be considered faulty where the issue is caused by:

  • Normal wear and tear

  • Damage caused by misuse, neglect or incorrect care

  • Damage caused by washing, drying or ironing contrary to care instructions

  • Pulling, pilling, fading or stretching from general use

  • Accidental damage after the item has been received

  • A change of mind about fit, colour, fabric feel or style

Colours may appear slightly different depending on your screen, device settings or lighting.

Sale Items

Sale items are final and cannot be returned, refunded or exchanged for change of mind.

However, sale items are still covered by Australian Consumer Law if they are faulty, damaged, incorrectly described, or do not meet consumer guarantees.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

Return Process

To request a return for a faulty, damaged or incorrect item, please email:

info@bl3ssd.com.au

If your return request is approved, we will provide instructions on how and where to send your item.

Please do not send items back without contacting us first. Items returned without prior approval may not be accepted.

Returns should be sent to:

BL3SSD
PO Box 248, Gordon NSW 2072

Return Shipping

For faulty, damaged or incorrect items, we may ask you to return the item for assessment.

If the item is confirmed to be faulty, damaged or incorrect, we will provide an appropriate remedy in line with Australian Consumer Law. This may include reimbursement of reasonable return postage costs where applicable.

Please keep your postage receipt and tracking details.

BL3SSD is not responsible for returned parcels that are lost in transit, so we recommend using a tracked postage service.

Refunds

If a refund is approved, it will be processed back to your original payment method.

Please allow up to 10 business days for your refund to be processed. Your bank or payment provider may take additional time to make the funds available.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@bl3ssd.com.au

Australia Only

BL3SSD currently ships within Australia only.

Contact Us

For any questions about your order, sizing or this policy, please contact us at:

BL3SSD
Email: info@bl3ssd.com.au
Address: PO Box 248, Gordon NSW 2072
Phone: 0420 227 401
ABN: 81686296271

Last updated: 1 July 2026